Every gemstone and pearl in a Kinsoul Energy bracelet is 100% natural — never synthetic, never lab-created, never coated. We source freshwater pearls from farms in China's Zhejiang province and gemstones from regions including Brazil, Afghanistan, South Africa, India, and Madagascar. Each order includes a certificate of authenticity.

What is Kinsoul Energy's return policy?

Kinsoul Energy offers a 30-day return window from delivery date. Items must be unworn, undamaged, and in original packaging. Refunds are processed within 72 hours of receiving the return. Need a different size? Free size exchanges with a prepaid return label.

What if my bracelet arrives damaged?

Every piece is inspected and documented before shipping. If something arrives damaged in transit, email a few photos to hello@kinsoulenergy.com. We'll send a replacement at no cost — no need to return the damaged piece.

Client Care

We're Here for You

Q: How do I choose my size?

Kinsoul Energy bracelets come in four sizes: S (6.1" / 15.5 cm), M (6.7" / 17 cm), L (7.3" / 18.5 cm), and XL (7.9" / 20 cm). M fits most wrists comfortably. All bracelets use elastic cord with no clasp — they slip on and off easily. Not sure? Use a credit card bent into a C-shape against your wrist to gauge fit.

Q: What if the cord stretches or breaks?

Every order includes a replacement stretch cord — so you're covered. If you need help restringing, email us at hello@kinsoulenergy.com and we'll walk you through it. It's simpler than you think.

Everything you need to know — and if you can't find it here, we're just a message away.

Before You Buy

Are the stones real?

Every gemstone and pearl is 100% natural. We never use synthetic or lab-created materials. Each order includes an authenticity certificate so you can wear your piece with complete confidence.

Why does each piece look different?

Because nature doesn't do identical. Every stone has its own color, pattern, and shape — that's not a flaw, it's what makes your bracelet yours. The piece you receive may vary slightly from the photos, and that's by design.

How do I choose my size?

We offer four sizes: S (6.1" / 15.5 cm), M (6.7" / 17 cm), L (7.3" / 18.5 cm), and XL (7.9" / 20 cm). Not sure? M fits most wrists comfortably. You can also use a credit card to quickly find your size — bend it into a C-shape against your wrist and see how the ends meet.

Can I request a custom size?

We'll do our best. Reach out to us at hello@kinsoulenergy.com with the piece you'd like and your wrist measurement, and we'll let you know what's possible.

Shipping & Delivery

FREEShipping on orders over $200

$9Flat rate under $200

1–3Business days to process

United States

Orders typically arrive in 5–10 business days. Most orders reach you within a week. Every shipment includes a tracking number — you'll receive it by email as soon as your order ships.

International

We ship worldwide with the same rates — free over $200, $9 flat rate under $200. International orders arrive in 7–13 business days. Tracking included on every order.

Every order arrives in our signature gift packaging — no extra charge, no extra steps.

Returns & Exchanges

30Days to return

72hRefund processing

FREEExchanges for size

Changed your mind?

It happens. You have 30 days from delivery to return any piece — unworn, undamaged, and in its original packaging.

Return shipping is on you, and once we receive the piece, your refund is processed within 72 hours.

Need a different size? We'll send you a prepaid return label and ship the new size as soon as your return is on its way — completely free.

Something arrived damaged?

Every piece is carefully inspected and documented before shipping — so if anything happens in transit, we can resolve it quickly for you.

If something doesn't arrive the way it should, just send us a few photos at hello@kinsoulenergy.com. We'll get a fresh piece on its way to you — no need to send anything back, no extra cost, no hassle.

Love capturing moments? Film your unboxing and tag us @kinsoulenergy — we'd love to see your first impression.

Care & Longevity

A little care goes a long way. Here's how to keep your piece looking its best.

Avoid water,
swimming & showers

Keep away from
perfume & chemicals

Wipe gently with
a soft, dry cloth

Store in your
cotton pouch

Know Your Materials

Each material in your bracelet has its own character. A few things worth knowing.

Freshwater Pearls

Ember · Obsidian · Terra · Serenity · Aura

Pearls love to be worn. Your skin's natural oils help them stay luminous — so don't save them for special occasions. Pearls stored too long without wearing can slowly lose their glow. One simple rule: put them on last, take them off first — after perfume, before washing your hands.

Amethyst & Citrine

Serenity · Soleil · Aura

These stones are sensitive to prolonged sunlight — extended exposure can gradually fade their natural color. When you're not wearing your bracelet, tuck it into its pouch and store it away from direct light. A nightstand drawer is perfect.

Lapis Lazuli

Aura

Lapis lazuli is a porous stone — it can absorb liquids and oils if exposed. Never soak or rinse your Aura bracelet. If it needs cleaning, use only a dry, soft cloth. This is the one stone that truly needs to stay dry.

S925 Sterling Silver

All bracelets

Silver naturally darkens over time — this is oxidation, not damage. It's a sign your piece is real. A gentle polish with a soft cloth restores the shine in seconds. Some of our pieces feature intentionally aged silver details — those are meant to stay dark.

Will my stones change over time?

Natural stones and pearls may develop a subtle patina — a soft shift in tone that comes from being worn and loved. This is completely normal and part of their organic character. Your bracelet is meant to age with you, not stay frozen in time.

What if the cord stretches or breaks?

Every order includes a replacement stretch cord — so you're covered. If you need help restringing, email us at hello@kinsoulenergy.com and we'll walk you through it. It's simpler than you think.

Still Have a Question?